PROVIDER
My Mobile Plan Manger Pty Ltd, trading as My Mobile Plan Manger /MMPM)
ABN: 55 665 552 367/ ACN: 665 552 367
Phone: 02 8552 7092, Mobile: 0452 246 503
Email: admin@mymobileplanmanager.com.au
Website: www.mymobileplanmanager.com.au
This Service Agreement will be in effect from today for the duration of the Participant’s association with My Mobile Plan Manager until we are notified otherwise in writing by the Participant or Guardian/Authorised Representative.
THE NDIS AND THIS SERVICE AGREEMENT
MMPM agrees to provide the Participant Plan Management - Financial Administration provided the funds are available on the NDIA portal for the purposes of this agreement. All prices are GST inclusive (if applicable) and include the cost of providing the support. Additional expenses (i.e. things that are not included as part of a Participant NDIS supports as per the NDIS Price Guides) are the responsibility of the Participant, their Guardian/Authorised Representative and do not form part of this agreement.
RESPONSIBILITIES OF PROVIDER
The Provider agrees to:
- Pay all service provider invoices and/or reimbursements which meet the NDIS ‘reasonable and necessary’ legislation and are within the approved budget in accordance with subsection 33 (2) and 37 of the National Disability Insurance Scheme Act 2013 (NDIS Act)
- Keep accurate records of the service provided to the Participant
- Communicate openly and honestly in a timely manner
- Treat the Participant with courtesy and respect
- Listen to the Participant’s feedback and resolve problems in a timely manner
- Give the Participant the required notice if the Provider needs to end the Service Agreement (see ‘Ending this Service Agreement’ for more information)
Protect the Participant’s privacy and confidential information
RESPONSIBILITIES OF PARTICIPANT OR GUARDIAN/AUTHORISED REPRESENTATIVE
The Participant or Guardian/Authorised Representative agrees to:
- Inform the Provider about how they wish the support to be delivered to meet the Participant’s needs
- Treat the Provider with courtesy and respect
- Talk to the Provider if the Participant has concerns about Plan Management or Financial Administration being provided
- Give the Provider the required notice if the Participant needs to end the Service Agreement (see ‘Ending this Service Agreement’), and
- Let the Provider know immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or if the Participant stops being a participant in the NDIS
- Provide a copy of all service agreements the Participant has entered into with any providers
- Provide a copy of NDIS approved support budget
CONSENT – PERSONAL INFORMATION
Personal information includes the Participant's name, address, contact details, age, date of birth, health information and other information such as provider and support background.
In signing this agreement, you consent to us:
- Collecting personal information for the primary purpose of providing MMPM services, including collecting such information from third parties where it is unreasonable or impracticable for us to collect it from the Participant
- Saving your personal information on our secure CRM (Client Management System) which is able to be accessed by you by contacting our Support Services team
- Using and disclosing personal information for the following purposes.
- MMPM services
- Administration and operations such as accounting, risk management, record keeping, statistical analysis, planning systems development, testing, staff training and assessing and monitoring the use and performance via internal and external audits
- Other purposes as may be permitted or required under the NDIS Practice Standards
- For use by our employees, related bodies corporate, agents, contractors, service providers, health providers, financial institutions payment system operators, persons acting on your behalf, regulatory bodies, law enforcement agencies and government agencies.
- Using the information for NDIS Audit purpose, if needed by NDIS.
PAYMENTS
MMPM will provide plan management services, claiming funding from the NDIA up to the amounts specified in the support category and approved budget in the Participant’s current NDIS plan. MMPM will then pay this to the Participant's support providers.
NDIS SUPPORT CATEGORY & PRICING
National Pricing applied:
One-off set-up fee: $232.35
Monthly fee x12 months: $104.45 x 12 = $1,253.40
Total $ 1,485.75 for one year.
Monthly fees will be charged ongoing basis untill the participant receives services from My Mobile Plan Manager Pty Ltd.
CHANGES TO THIS SERVICE AGREEMENT
If changes to the supports or their delivery are required, the Parties agree to discuss and review this Service Agreement. The Parties agree that any changes to this Service Agreement will be in writing, signed, and dated by the Parties.
ENDING THIS SERVICE AGREEMENT
Should either Party wish to end this Service Agreement they must give 1 months’ written notice.
If either Party seriously breaches this Service Agreement the requirement of notice will be waived.
COMPLIMENTS, FEEDBACK, COMPLAINTS AND DISPUTES
If the Participant or Guardian/Authorised Representative wishes to provide compliments, feedback, complaints or suggestions to assist with continuous improvement, we encourage contact via;
Phone: 02 8552 7092 or Email: admin@mymobileplanmanager.com.au
If the Participant is not satisfied with the response from MMPM including the opportunity to escalate your concerns through MMPM management, the Participant can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting https://www.ndis.gov.au/contact/feedback-and-complaints for NDIS feedback and complaints information.
Disclaimer: MMPM information is provided in good faith, to the best of our knowledge and is considered to be correct at the time of communication, however, changes may affect this accuracy therefore MMPM gives no assurance as to the accuracy of any information or advice given.
Any advice given by MMPM outside of plan management advice shall be considered general in nature. MMPM shall not be liable for any failure of, or delay in the performance of this service agreement for the period that such failure or delay is;
1. Beyond the reasonable control of a party,
2. Materially affects the performance of any of its obligations under this agreement, and
3. Could not reasonably have been forseen or provided against (eg. Government Acts prohibiting or impending any party from performing its respective obligations under the Service Agreement contract) or (eg. prolonged lack of power supply).
Nothing in the MMPM Service Agreement negates or diminishes the statutory guarantees regarding the supply of services the Participant/ nominated representative receive under The Australian Consumer Law (Competition and Consumer Act 2010-Schedule2)
MMPM takes in good faith the information provided by the Participant/nominated representative to be true and accurate, and that claims presented by MMPM are a true reflection of goods and services provided to the Participant in line with the NDIS guidelines (National Disability Insurance Scheme Act 2013).